Dr. KD Farris’ In-Office & Phone Counseling Terms

LOCATION:

• There are currently two office locations from which Dr KD sees clients 
• Santa Barbara & Beverly Hills
• Address and directions for these locations will be given at the time your first appointment is set
• At present, all new sessions are being conducted remotely

REMOTE SESSIONS:

• Remote sessions can be done via telephone, FaceTime or Zoom—please let us know your preference when you book your session
• Dr KD will not be initiating your call, so please call in at your scheduled appointment time
• Zoom callers will be given Zoom links at the time of your appointment
• There are two phone numbers you will need for your Phone-In Sessions:
  • Office (310) 578-6163 and Cell
  • The cell phone number will be given to you when you book your first appointment—if it is not given to you, be sure to ask for the number prior to your initial call

CALL IN (VOICE & FACETIME) INSTRUCTIONS:

• Please call the cell phone number—if there is no answer, hang up and send a text message; kindly wait for a return call which will come shortly
• Sessions that follow this "return call" pattern will receive the full amount of session time—as a consequence, it is good, whenever possible, to allow extra time should your session run late due to a necessary call back

TRAVEL, ON-LOCATION, and DEEP DIVE EXPERIENCES:

• Dr KD will travel on location with you and provide any of the services listed on this website
• Deep Dive processes are sessions booked with an open-ended time frame and are billed by the minute
  • Rate is based on the 50 min/hr rate (upon request, we will be happy to calculate this for you)
• For complete details of rates and services for the Travel, On-Location, and Deep Dive options, please email Dr KD directly at kd@kdfarris.com

SESSION TYPES & RATES:

• Talk Therapy, Bodywork, Executive Coaching and Energy Healing sessions are billed at various rates depending on several factors
  • See below for rate ranges and sliding scale application process 
  • Sliding scale fees are only available for Talk Therapy
• Home visits billing clock begins at time of arrival and ends at time of departure
• Travel fees may apply depending on the home visit location (please inquire at time of booking)
• "Travel On Location" rates and services and full contract stipulations are available upon request

SESSION RATES:

• Session rates range between $250-$400 per 50 minute session
• Sliding Scale rates are available through Email Application Only
• Couple's Work provides an 80 minute session; to calculate this fee, please multiply your session fee by 1.5 

SESSION STRUCTURES:

• Billing clock begins at the appointment start time and ends when the session concludes
• Talk Therapy, Bodywork, and Executive Coaching appointments are billed by the session
  • These sessions will be set at 50 minute, 80 minute or 100 minute time slots
• Please be prompt as sessions which begin late due to client delay still conclude at the preset end time
• There are no partial sessions with these appointments
  • Sessions which are cut short as determined by the client are charged in full

THE CLOCK

• Session Clock begins at the time the appointment has been set—late callers are billed for the wait time unless…. 
  • If you are running late and call at least one hour before your start time, when Dr. KD's schedule permits, your clock will be adjusted by the amount of time you estimate to be late
  • If, however, you are later than the estimation, the clock will start at the estimated time you provided, and you will be charged the difference; for by-session clients, your session will conclude 50 minutes after the time you provided

SLIDING SCALE EMAIL APPLICATION:

• Sliding scale rates are available to regularly scheduled clients only
• All sliding scale sessions are paid in cash without exception
• To apply for a sliding scale rate, please send an email describing the following points (the more detail the better):
  1. Your financial circumstances and how they relate to your therapeutic goals, if they don't relate, please state that in your application
  2. A discussion about your needs and goals for our work together
  3. Include how long you are requesting the sliding scale period to last—determined time frames will be revisited at the end of that period
  4. Specify in your application what session rate you are requesting and what regular schedule you would like to have (weekly or bi-weekly)
• As a recap: there are four (4) areas to cover in your petition for a sliding scale, please review them and kindly address in detail all four issues in your submission, including your ability to pay in cash — Thank you —
• Unfortunately, not all applications can be approved

48-HOUR CANCELLATION POLICY:

• Dr KD observes a strict 48-hour cancellation policy
  • Appointments which are not cancelled within 48-hours will be charged in full
  • There are a limited number of session times available, other clients will be waiting to use the time if you are unable to keep your appointment; your 48-hour notice allows others to take the time slot
• Late cancellations are not charged when they are due to illness or accident to yourself or a close family member (family member is defined as spouse, child, live in partner, and primary pets)
• For some session types, the cancellation fee may be waived for same-week reschedules when scheduling permits—while Dr KD will do her best to create a replacement time within the week, this waiver is a courtesy and is not part of the agreement

COMMUNICATION STREAMS

• Phone, email, text in any combination are acceptable forms of communication when discussing appointment times only, however:
  • No appointment changes are accepted via any form of communication unless they are confirmed by Dr. KD or one of her associates
  • When changing appointment times, it’s best to leave word on all forms of communication—this is not considered "overkill" as you never know what communication stream may be failing at any given moment
  • If you do not hear from anyone, assume your message has not been received and thus, Dr. KD is unable to accommodate your requested change

PAYMENT

• Payment is due at or before the time of your session
• Payments are accepted via cash, check, and credit card
• We do not accept PayPal
• International clients may also pay via ACH transfer
• Credit cards, check payments and ACH are billed at the end of the month
  • For monthly invoiced clients, a credit card number will be taken and held on file
• Any additional fees incurred for payments outside the above listed methods will be charged to the client
• Once a payment method has been established, you will receive details on how to execute your payment
• Prompt payment is appreciated and is part of this agreement

Please email Dr. KD with any questions or clarification requests you may have. If you do not have any questions, and you wish to begin working with Dr. KD, please send an email confirming you have read, understood and agree to these terms before you attend your first session. We thank you for your cooperation!